Experience in customer support — ideally in a demanding, technical or premium product environment - To support our growing team at our new location in Charlotte, NC, we are seeking an Installation Technician for our Indoor products based in the Charlotte area. * Remotely support installation technicians in hardware setup and software calibration (PC, projector, tablet, network) * Collaborate closely with project management and development to continuously improve our systems and support processes * Contribute to tracking and optimizing Support KPIs * Degree, technical training or comparable experience in IT (career changers with strong technical background are welcome) * Strong IT knowledge and technical understanding (hardware, software, networking basics) * Ability to explain technical topics clearly and in a structured way
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