The Senior Technical Account Manager (Senior TAM) drives technical success for Genesys customers by serving as a trusted advisor, strategic partner, and cross-functional leader. The Senior TAM represents the Genesys brand in high-impact situations, operates as “One Genesys,” and champions exceptional customer experience through technical expertise, accountability, and outcome ownership. Customer Partnership & Technical Leadership * Serve as the primary trusted technical advisor for assigned customers. * Translate business requirements into technical solutions and use cases. * Lead operational and technical reviews aligned to customer goals and deployment needs. Technical Expertise
The Senior Technical Account Manager (Senior TAM) drives technical success for Genesys customers by serving as a trusted advisor, strategic partner, and cross-functional leader. The Senior TAM represents the Genesys brand in high-impact situations, operates as “One Genesys,” and champions exceptional customer experience through technical expertise, accountability, and outcome ownership. Customer Partnership & Technical Leadership * Serve as the primary trusted technical advisor for assigned customers. * Translate business requirements into technical solutions and use cases. * Lead operational and technical reviews aligned to customer goals and deployment needs. Technical Expertise