As Team Lead Customer Service, you will drive the scaling of our customer service and shape how we define Customer Experience (CX) at FINN. * Strategic CX Contribution: You will work alongside your peer team leads to make collective decisions, share strategic initiatives, and elevate the overall Customer Service landscape at FINN. You will lead, coach, and inspire a high-performing team of 5 to 10 , balancing data-driven steering and operational excellence with strategic process improvements. * People Leadership & Development: You will own the professional and personal growth of your team members through individual coaching, regular feedback sessions, and clear development plans, while actively driving the recruitment of new talent. * Data-Driven Steering: You will confidently manage team performance based on core KPIs (such as CSAT, First Response Time, and Resolution Time) and ...
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