You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. * Act as the in pre-sales engagements for contact center projects * Lead technical solution workshops with customers * Collaborate with delivery teams to ensure architectural feasibility and scalability * Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect * Strong pre-sales mindset: solution design, demos, presentations, customer discussions - We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our ...
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