To do this, we rely on the support of our and are always looking for new ambitious employees to expand our company's success. Positions: Customer Service Specialist (m/w/d) - Pharma & -vitro Diagnostics * Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments * Support the preparation of forecasts and manage them in the ERP system, handle complaints, and participate in S&OP processes * Participate in internal and external audits and contribute to the continuous improvement of customer service processes * At least 3–5 years of experience in customer service, order management, or internal sales, ideally in a regulated environment (medical devices, pharma, diagnostics) * Strong communication and teamwork skills, high service orientation, and organizational talent
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