Positions: Customer Service Specialist (m/w/d) - Pharma & -vitro Diagnostics * Participate in internal and external audits and contribute to the continuous improvement of customer service processes * At least 3–5 years of experience in customer service, order management, or internal sales, ideally in a regulated environment (medical devices, pharma, diagnostics) Balda, based in Bad Oeynhausen, is a specialist in plastic components for the pharmaceutical, diagnostics, and medical technology sectors. * Serve as the primary contact for national and international customers in the field of medical devices and in-vitro diagnostics * Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments * Receive, review, and process customer orders in the ERP system, ensuring compliance with regulatory requirements (e.g., ISO 13485, GxP)
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