At ServiceNow, the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. As a Sr. Solution Design Manager, you'll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology. * Consolidate existing insights and assets across ServiceNow teams, including Product, Industry, Solution Consulting, and Customer Success, to ensure solution designs build on what already exists rather than starting from scratch. * Synthesize qualitative and quantitative inputs and translate insights into practical, platform-ready solution designs that align with ServiceNow's product capabilities and, where applicable, integrate partner technologies.
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