Strong enterprise architecture understanding: API-driven and event-driven landscapes, scalable solution design, security-by-design with focus on Salesforce and Azure environments. * Design scalable agent orchestration patterns: classification, routing, multi-channel orchestration, fallback handling, and human-in-the-loop escalation. * Strong experience as Technical Product Owner / Product Manager / Solution Lead in complex enterprise environments. * Solid understanding of LLM capabilities, model selection considerations, and AI solution patterns. * Experience designing or product-owning agent-based interaction systems and orchestration logic (classification, routing, escalation, collaboration). * Ability to monitor business impact of the solutions that you are responsible for in a data-driven methodology
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