Shopify's Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. * Escalating technical issues to Shopify's support teams when necessary. * Minimum 10 years of experience in customer success or client management, preferably with enterprise-level clients within a technology/software environment.
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