The Employee Service Senior Success Specialist is a high-impact advisory role responsible for helping customers rapidly achieve value from Zendesk's Employee Service solutions. This role focuses on driving adoption, optimizing workflows, and enabling customers to deliver world-class internal service experiences for their employees. Sitting within the Global Specialist Organization, the ES Senior Specialist works across all segments and customer sizes, partnering closely with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce customer risk, accelerate adoption, and strengthen long-term value realization. * Accelerate adoption and time-to-value of Zendesk Employee Service solutions * Act as subject matter experts and trusted advisors on internal service delivery, ITSM, HR/People Ops support, and cross-functional employee workflows
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