This role ensures smooth operation of IT systems, resolves incidents and service requests, and supports infrastructure projects. The IT Support Specialist provides 1st and 2nd level technical support for at the Germany location. The position requires strong troubleshooting skills, customer service orientation, and the ability to work in a global environment. * Provide 1st and 2nd level IT support (onsite and remote) for end users. * Accept, analyze, and resolve internal service requests and fault reports using the ticketing system. * Support Windows OS, Microsoft 365, business applications, and peripherals. * Manage and support mobile devices (smartphones, tablets) including MDM solutions. * Provide support for telephony systems (VoIP phones, softphones) and troubleshoot connectivity issues. * Support industrial devices (barcode scanners, handheld terminals, rugged devices) used in production and logistics.
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