Tieto is a leading software and digital engineering services company with global market reach and capabilities. We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. * Translate business and service requirements into concrete platform architectures * Support RFPs, proposals, estimations and solution presentations * Act as a trusted for customers in service and contact center modernization initiatives
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