You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. Tieto is a leading software and digital engineering services company with global market reach and capabilities. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. * Translate business and service requirements into concrete platform architectures * Act as a trusted for customers in service and contact center modernization initiatives * Strong pre-sales mindset: solution design, demos, presentations, customer discussions
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