What if you could shape the future of our ServiceNow platform and drive service excellence across our organisation? As a ServiceNow Platform Consultant / Expert (f/m/x), you will play a key role in designing, developing, and continuously improving our ServiceNow environment, with a focus on IT Service Management (ITSM). * Partnering with IT and business stakeholders to translate operational needs into scalable ServiceNow solutions, including service catalogs, workflows, and reporting * Designing and maintaining the overall ServiceNow platform architecture, including CMDB/CSDM alignment, integrations, security, and governance * Measuring platform performance through KPIs and identifying opportunities to increase automation, efficiency, and service quality * Solid understanding of ITSM processes aligned with ITIL and experience designing scalable platform architectures (e.g., CMDB/CSDM, integrations, ...
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