As a ServiceNow Platform Consultant / Expert (f/m/x), you will play a key role in designing, developing, and continuously improving our ServiceNow environment, with a focus on IT Service Management (ITSM). * Designing and maintaining the overall ServiceNow platform architecture, including CMDB/CSDM alignment, integrations, security, and governance * Driving continuous improvement through upgrades, release management, documentation, and optimisation initiatives * 5+ years of experience working with the ServiceNow platform, ideally across development, architecture, consulting, or product management * Solid understanding of ITSM processes aligned with ITIL and experience designing scalable platform architectures (e.g., CMDB/CSDM, integrations, security models) * Experience with ITOM capabilities such as Discovery, Service Mapping, or Event Management is a plus
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