Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers. The Technical Support Analyst will work with other technical resources, adhere to procedures, workflows, and tools to provide exceptional support and customer service. * Deliver exceptional customer service for all support and adhere to service management principles. * Communicate effectively with a strong focus on customer excellence and service delivery. * Ability to be able to prioritize incident response (applying the ITIL service management framework). * 2+ years of previous IT
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