Along with the knowledge of methods to initialize, plan, execute, control and monitor a project, the Manager will use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving, and conflict management. The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. The Manager must demonstrate experience in creating and implementing methodologies and cultivating a work environment that develops leaders, grows CX champions, and focuses on Customer Success. The Manager will be responsible for assigning to customers for delivery of committed service offers as well as continual follow-through to ensure obligations are met and resources are allocated effectively.
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