As part of our expanding global support organization, we are looking for a Tier 2 Technical Support Engineer with a deep interest in software systems to help deliver * Cross-Functional Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on issue handling, improve documentation, and support release readiness. Our new software platform MOSAIC UXS connects operators of our own but also 3rd party products - enabling real-time mission planning, fleet management, and data analysis. * Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems' mission management software. * Incident & Bug Analysis: Investigate issues escalated from Tier 1, analyze log files and backend data, and work closely with R&D to identify root causes, validate bug reports, and support testing of fixes and patches.
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