Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience. * Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges. * Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality * Familiar with Jira Service Management, Confluence, and ERP systems such as NetSuite. * Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing i
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