Service Delivery: Deliver EIT services against SLAs and KPIs, monitor performance, and drive continuous improvement through preventive support and process optimization. The Digital Workplace product group is responsible for driving operational efficiency, enhancing security, optimizing costs, and fostering a culture of collaboration and continuous improvement. You ensure the smooth operation, support, continuous improvements, and maintenance of EIT (Enterprise IT) infrastructure service per ITIL and align them with global organizational goals, smoothly landing global initiatives/projects and ensure optimal performance and satisfaction. * Team Leadership: Lead, develop, and coach IT teams, driving performance and continuous improvement.
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