This role ensures high-quality, reliable network operations by driving SLA and KPI compliance, leading performance management and continuous improvement initiatives, and acting as the primary for critical service issues. * Solid understanding of service operations, SLA/KPI-driven performance management, and contractual frameworks. As a Service Partner Manager you hold the end-to-end accountability for the performance, governance, and continuous development of IONITY's service partners across 24 European countries. * Manage and monitor performance against contractual SLAs, KPIs, and operational targets, including timely escalations where required. * Lead regular service partner performance reviews (e.g. QBRs), addressing operational issues, trends, ris
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