Through strong, long-term partner relationships and close collaboration with internal Network Operations teams, the Service Partner Manager safeguards network availability, service quality, and operational efficiency in alignment with IONITY's service and maintenance strategy. * Manage and monitor performance against contractual SLAs, KPIs, and operational targets, including timely escalations where required. * Lead regular service partner performance reviews (e.g. QBRs), addressing operational issues, trends, risks, and improvement opportunities. * Ensure compliance with contractual obligations and operational processes. * Ability to prepare, structure, and present operational and strategic content to management and external stakeholders. * Multitasking and flexibility: able to adapt
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