Through strong, long-term partner relationships and close collaboration with internal Network Operations teams, the Service Partner Manager safeguards network availability, service quality, and operational efficiency in alignment with IONITY's service and maintenance strategy. As a Service Partner Manager you hold the end-to-end accountability for the performance, governance, and continuous development of IONITY's service partners across 24 European countries. * Manage and monitor performance against contractual SLAs, KPIs, and operational targets, including timely escalations where required. * Lead regular service partner performance reviews (e.g. QBRs), addressing operational issues, trends, risks, and improvement opportunities. * Ensure compliance with contractual obligations and <
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