Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs. Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes. ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus.
mehr