Driving the maturity of IT service management across the organization * An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future * Strategic responsibility for the alignment and continuous development of the IT Service Portfolio and its operability * Ensuring transparency and consistency across current, future, and end-of-life IT services * Collaborating closely with financial management, IT controlling, demand management, service implementation and operations * Providing KPI based regular IT service portfolio reporting (e.g. SLA compliance, utilization, financials, performance) and risk management * Several years of experience in IT Service Mgt., Application Lifecycle Mgt., Portfolio or Catalogue Mgt. * Experience in the definition, negotiation and implementation of SLAs and further KPIs
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