We are looking for a Senior Expert IT Service Excellence (f/m/d) to join our E.ON SE team as soon as possible. * Lead the Team IT Service Excellence, facilitating bi-weekly meetings to identify and drive common solutions across all Energy Networks entities * Identify relevant topics internally and externally (e.g., User Centricity, Service Management, Cyber Security, User Communication, ITSCM) and bring them into the expert team in a structured way * Take on project leadership for selected domain-specific topics within IT Service Excellence * Represent IT Service Excellence topics in internal and external forums and contribute strategic perspectives * Professional experience: At least 3 years of relevant professional experience, with expertise in IT Operations, User Centricity and Service Management, agile frameworks (e.g., SAFe), cloud technologies, and ITIL
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