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Als Teamlead (m/w/d) Customer Service Controlling & Tools verantwortest du gemeinsam mit deinem Team das KPI-, Performance- und Kostencontrolling im Customer Service sowie die Weiterentwicklung unserer Toollandschaft. * Verantwortung für das KPI-, Performance- und Kostencontrolling inkl. Analyse, Steuerung und Weiterentwicklung zentraler Customer-Service-Kennzahlen * Sehr ausgeprägte analytische und KPI-getriebene Arbeitsweise
Als Teamlead (m/w/d) Customer Service Controlling & Tools verantwortest du gemeinsam mit deinem Team das KPI-, Performance- und Kostencontrolling im Customer Service sowie die Weiterentwicklung unserer Toollandschaft. * Verantwortung für das KPI-, Performance- und Kostencontrolling inkl. Analyse, Steuerung und Weiterentwicklung zentraler Customer-Service-Kennzahlen * Sehr ausgeprägte analytische und KPI-getriebene Arbeitsweise
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. * Du monitorst die Performance unserer Inhalte (KPI) und leitest daraus Optimierungen ab.
. * Du monitorst die Performance unserer Inhalte (KPI) und leitest daraus Optimierungen ab.
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IT Service Management Prozessarchitekt (m/w/d)
IT Service Management Prozessarchitekt (m/w/d)
SIGNAL IDUNA Gruppe
Hamburg, Dortmund
Teilweise Home-Office
Operative Prozesseinführungen: Du bringst Erfahrung in der operativen Implementierung von ITIL practises, incl. Ausgestaltung von Schnittstellen, Übergabepunkten und KPI Implementierungen.
Operative Prozesseinführungen: Du bringst Erfahrung in der operativen Implementierung von ITIL practises, incl. Ausgestaltung von Schnittstellen, Übergabepunkten und KPI Implementierungen.
NEU
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Solid analytical and data‑driven problem‑solving skills with proficiency in KPI interpretation.
Solid analytical and data‑driven problem‑solving skills with proficiency in KPI interpretation.
KPI-basiertes Performance-Monitoring sowie Ableitung und Umsetzung von Optimierungsmaßnahmen * Starkes KPI- und Zahlenverständnis sowie datengetriebene Arbeitsweise
KPI-basiertes Performance-Monitoring sowie Ableitung und Umsetzung von Optimierungsmaßnahmen * Starkes KPI- und Zahlenverständnis sowie datengetriebene Arbeitsweise
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Mitverantwortung für die Zielerreichung durch Optimierung interner Dienstleistungen und Monitoring mittels KPI / KRI
Mitverantwortung für die Zielerreichung durch Optimierung interner Dienstleistungen und Monitoring mittels KPI / KRI
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Reporting und Berichterstattung in Richtung Geschäftsleitung (KPI Controlling)
Reporting und Berichterstattung in Richtung Geschäftsleitung (KPI Controlling)
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Souveräner Umgang mit GRC-/ISMS-Tools, Ticketing- und CMDB-Systemen, Risikobewertungsmethoden und KPI/KRI-Dashboards.
Souveräner Umgang mit GRC-/ISMS-Tools, Ticketing- und CMDB-Systemen, Risikobewertungsmethoden und KPI/KRI-Dashboards.
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Kfz-Mechatroniker/Kfz-Monteur (w/m/d) Fahrzeugglas in Hamburg - auch als Quereinstieg - 793
Kfz-Mechatroniker/Kfz-Monteur (w/m/d) Fahrzeugglas in Hamburg - auch als Quereinstieg - 793
Carglass GmbH
Hamburg
* Carglass GmbH * Hamburg The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs Maintains tools and related kit in good condition
* Carglass GmbH * Hamburg The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs Maintains tools and related kit in good condition
Kfz-Mechatroniker/Kfz-Monteur (w/m/d) Fahrzeugglas in Hamburg - auch als Quereinstieg - 793
Kfz-Mechatroniker/Kfz-Monteur (w/m/d) Fahrzeugglas in Hamburg - auch als Quereinstieg - 793
Carglass GmbH
Hamburg
* Carglass GmbH * Hamburg The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs Maintains tools and related kit in good condition
* Carglass GmbH * Hamburg The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks Responds effectively by understanding and listening to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs Maintains tools and related kit in good condition
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Du definierst gemeinsam mit den Fachbereichen und Partnern KPI's und Analyseprozesse zur Bewertung unserer Service- und Prozessqualität * Du hast ein sehr gutes KPI- und Prozessverständnis
Du definierst gemeinsam mit den Fachbereichen und Partnern KPI's und Analyseprozesse zur Bewertung unserer Service- und Prozessqualität * Du hast ein sehr gutes KPI- und Prozessverständnis
Durchführung und Optimierung von Risikoanalysen in IT und OT, inkl. Behandlungsplänen, KPI/KRI-Reporting und Management-Reviews
Durchführung und Optimierung von Risikoanalysen in IT und OT, inkl. Behandlungsplänen, KPI/KRI-Reporting und Management-Reviews
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Sysmex Europe SE * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey. If this opportunity appeals to you, come and join us in the position of - Your responsibilities - What if you could drive smarter, more efficient, and more connected sales operations across EMEA? As a Sales Enablement Specialist (f/m/x), you will help harmonise processes, tools, and training approaches across the EMEA Sales organisation at Sysmex Europe SE. As part of a growing, collaborative team, you will contribute to optimising sales effectiveness and supporting the successful ...
Sysmex Europe SE * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey. If this opportunity appeals to you, come and join us in the position of - Your responsibilities - What if you could drive smarter, more efficient, and more connected sales operations across EMEA? As a Sales Enablement Specialist (f/m/x), you will help harmonise processes, tools, and training approaches across the EMEA Sales organisation at Sysmex Europe SE. As part of a growing, collaborative team, you will contribute to optimising sales effectiveness and supporting the successful ...
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Global Delegated Claims Authority Manager:in – Governance & Projects
Global Delegated Claims Authority Manager:in – Governance & Projects
HDI Global
Berlin, Hamburg, Hannover, Köln, München
Teilweise Home-Office
Erfahrung im Prozessdesign sowie in der Entwicklung von Steuerungs‑, KPI‑ oder Governance‑Modellen, idealerweise in komplexen, internationalen Setups
Erfahrung im Prozessdesign sowie in der Entwicklung von Steuerungs‑, KPI‑ oder Governance‑Modellen, idealerweise in komplexen, internationalen Setups
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(Senior) Financial Business Analyst Supply Chain und Sales (m/w/d)
(Senior) Financial Business Analyst Supply Chain und Sales (m/w/d)
TOOLPORT GmbH
Norderstedt bei Hamburg
Teilweise Home-Office
Du analysierst die relevanten KPI's für Supply Chain (u. a. Lager-, Transport- und Fulfillmentkosten, DB II, Working Capital) und Sales (Umsatz, Preise, Margen, Retouren) und leitest daraus Handlungsempfehlungen für die Fachbereiche ab. * Du stellst eine kontinuierliche Weiterentwicklung von Power BI-Reports und KPI-Systemen für die Bereiche Finance, Sales und Supply Chain sicher.
Du analysierst die relevanten KPI's für Supply Chain (u. a. Lager-, Transport- und Fulfillmentkosten, DB II, Working Capital) und Sales (Umsatz, Preise, Margen, Retouren) und leitest daraus Handlungsempfehlungen für die Fachbereiche ab. * Du stellst eine kontinuierliche Weiterentwicklung von Power BI-Reports und KPI-Systemen für die Bereiche Finance, Sales und Supply Chain sicher.
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Performance-Management und Analyse von Key Performance Indicators (KPI's) wie Umsatz, Gewinn und Kundenbindung
Performance-Management und Analyse von Key Performance Indicators (KPI's) wie Umsatz, Gewinn und Kundenbindung
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MB Energy Holding GmbH & Co. KG * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Sei einer der ersten Bewerber - MB Energy, founded in 1947 and headquartered in Hamburg, is an independent and integrated energy company with operations in Europe, the United States, and Singapore. The company is active in the import, storage, distribution, and marketing of petroleum products, liquefied petroleum gas (LPG), chemicals, and biofuels. With decades of industry experience and an innovative approach, MB Energy plays an active role in the global energy landscape, supporting its customers in the transition to lower-emission energy sources by developing and providing forward-looking alternatives. Let's shape the future of the energy industry together! For our company headquarters in Hamburg's HafenCity, we are looking for you to start as soon as possible as
MB Energy Holding GmbH & Co. KG * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Sei einer der ersten Bewerber - MB Energy, founded in 1947 and headquartered in Hamburg, is an independent and integrated energy company with operations in Europe, the United States, and Singapore. The company is active in the import, storage, distribution, and marketing of petroleum products, liquefied petroleum gas (LPG), chemicals, and biofuels. With decades of industry experience and an innovative approach, MB Energy plays an active role in the global energy landscape, supporting its customers in the transition to lower-emission energy sources by developing and providing forward-looking alternatives. Let's shape the future of the energy industry together! For our company headquarters in Hamburg's HafenCity, we are looking for you to start as soon as possible as
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Sasol Germany GmbH * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Sei einer der ersten Bewerber - Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do. Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion. Purpose of the Job - Provide Controlling Services to the International Chemicals Organisation. Key Accountabilities * Analyse financial data and business scenarios to support managers and business leaders
Sasol Germany GmbH * Hamburg * Feste Anstellung * Homeoffice möglich, Vollzeit - Sei einer der ersten Bewerber - Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do. Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion. Purpose of the Job - Provide Controlling Services to the International Chemicals Organisation. Key Accountabilities * Analyse financial data and business scenarios to support managers and business leaders
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Lufthansa Technik Logistik Services GmbH * Hamburg * Praktikum * Vollzeit - Lufthansa Technik Logistik Services is one of the leading logistics providers for the aviation industry. From spare parts and engine transports to worldwide connected distribution solutions - as a globally operating company we are shaping the aviation logistics of the future. What makes us so successful? We do. The people at Lufthansa Technik Logistik Services. The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community.
Lufthansa Technik Logistik Services GmbH * Hamburg * Praktikum * Vollzeit - Lufthansa Technik Logistik Services is one of the leading logistics providers for the aviation industry. From spare parts and engine transports to worldwide connected distribution solutions - as a globally operating company we are shaping the aviation logistics of the future. What makes us so successful? We do. The people at Lufthansa Technik Logistik Services. The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community.
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Verantwortung für strategisches Kunden- und Key-Account-Management inkl. Customer Planning, KPI-Steuerung, Umsatz-/Profitabilitätsmanagement und Marktbeobachtung * professionelle Verkaufs-, Präsentations- und Verhandlungskompetenz sowie KPI-orientierte, analytische Arbeitsweise
Verantwortung für strategisches Kunden- und Key-Account-Management inkl. Customer Planning, KPI-Steuerung, Umsatz-/Profitabilitätsmanagement und Marktbeobachtung * professionelle Verkaufs-, Präsentations- und Verhandlungskompetenz sowie KPI-orientierte, analytische Arbeitsweise
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Bereichsleiter (m/w/d) Projektentwicklung Handels- und Logistikimmobilien
Bereichsleiter (m/w/d) Projektentwicklung Handels- und Logistikimmobilien
CEV Handelsimmobilien GmbH
Hamburg, Bundesweit
Weiterentwicklung der Bereichsstrategie, inkl. Budget-, KPI- und Ergebnisverantwortung
Weiterentwicklung der Bereichsstrategie, inkl. Budget-, KPI- und Ergebnisverantwortung
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Working Student (m/w/d) - Safety & Risk Assessment Coordination
Working Student (m/w/d) - Safety & Risk Assessment Coordination
SeaRenergy Offshore Holding GmbH
Hamburg
Teilweise Home-Office
SeaRenergy Offshore Holding GmbH * Hamburg * Studentenjobs, Werkstudent * Homeoffice möglich, Teilzeit - SeaRenergy is a company in the offshore wind industry that has set itself the task of offering comprehensive services and innovative solutions for the construction, operation and maintenance of offshore wind farms. Our industry is characterized by diversity and dynamism, which is why no two days are the same. To strengthen our team in Hamburg we are currently searching for a - Working Student (m/f/d) – Safety & Risk Assessment Coordination - We explicitly welcome applications from all individuals, regardless of gender, origin or other personal characteristics. Furthermore, we would like to encourage you to apply even if your profile does not match the job advertisement in every respect, as we value a commitment to learning just as strongly as professional expertise. Ihre Aufgaben
SeaRenergy Offshore Holding GmbH * Hamburg * Studentenjobs, Werkstudent * Homeoffice möglich, Teilzeit - SeaRenergy is a company in the offshore wind industry that has set itself the task of offering comprehensive services and innovative solutions for the construction, operation and maintenance of offshore wind farms. Our industry is characterized by diversity and dynamism, which is why no two days are the same. To strengthen our team in Hamburg we are currently searching for a - Working Student (m/f/d) – Safety & Risk Assessment Coordination - We explicitly welcome applications from all individuals, regardless of gender, origin or other personal characteristics. Furthermore, we would like to encourage you to apply even if your profile does not match the job advertisement in every respect, as we value a commitment to learning just as strongly as professional expertise. Ihre Aufgaben
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Zollspezialist (m/w/d) Import / Export
Zollspezialist (m/w/d) Import / Export
Pandora EMEA Distribution Center GmbH
Hamburg
Teilweise Home-Office
Systeme & Daten: Du verantwortest die relevanten Compliance‑Systeme (z. B. Dakosy ZODIAK GE/ATLAS) aus Administrations‑ und Governance‑Perspektive, inklusive Berechtigungsmanagement sowie KPI‑ und Dashboard‑Monitoring
Systeme & Daten: Du verantwortest die relevanten Compliance‑Systeme (z. B. Dakosy ZODIAK GE/ATLAS) aus Administrations‑ und Governance‑Perspektive, inklusive Berechtigungsmanagement sowie KPI‑ und Dashboard‑Monitoring
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Senior CRM Manager Europe (f/m/d)
Senior CRM Manager Europe (f/m/d)
Merlin Entertainments Group Deutschland GmbH
Berlin, Hamburg, Home-Office
Teilweise Home-Office
Merlin Entertainments Group Deutschland GmbH * Berlin, Hamburg, Home-Office * Feste Anstellung * Homeoffice möglich, Vollzeit - About Merlin - A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be. We are looking for a highly strategic and results-driven - Senior CRM Manager (m/f/d) to lead our customer relationship management (CRM) initiatives in the European region. In Berlin, Hamburg or remote and full-time.
Merlin Entertainments Group Deutschland GmbH * Berlin, Hamburg, Home-Office * Feste Anstellung * Homeoffice möglich, Vollzeit - About Merlin - A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be. We are looking for a highly strategic and results-driven - Senior CRM Manager (m/f/d) to lead our customer relationship management (CRM) initiatives in the European region. In Berlin, Hamburg or remote and full-time.
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Working Student EMEA Community Marketing
Working Student EMEA Community Marketing
Adobe Systems Europe Limited
Munich, Bavaria, Germany, Berlin, Berlin, Germany, Hamburg, Hamburg, Germany
Adobe Systems Europe Limited * Munich, Bavaria, Germany, Berlin, Berlin, Germany, Hamburg, Hamburg, Germany * Studentenjobs, Werkstudent * Teilzeit - Our Company - Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is passionate about creativity.
Adobe Systems Europe Limited * Munich, Bavaria, Germany, Berlin, Berlin, Germany, Hamburg, Hamburg, Germany * Studentenjobs, Werkstudent * Teilzeit - Our Company - Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is passionate about creativity.