Contribute to the team's knowledge management platform by creating and maintaining processes, technical guides, and how-to documentation. * BMG RIGHTS MANAGEMENT GmbH - Corporate * Provide daily remote and in-person support across IT workplace services, including O365, JAMF, Intune/Autopilot, Video Conferencing, Active Directory, Access Management, and Okta. * Participate in Incident, Problem, and Change Management for and Workplace services. * 3+ years of experience in a workplace management/support role or a similar position within a professional IT environment. * Deep expertise in end-user device support (Windows & macOS), package management, patch management, and standard support procedures.
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