You document system changes, create user guides, and prepare or conduct training sessions for key users and end users * You coordinate system maintenance, user management, and data quality, and ensure stable interfaces with SAP ECC and other connected systems * You act as a link between business users, the project team, and external partners to ensure seamless system integration and process consistency * After the introduction of new CRM components, such as DynaCampaign and Inxmail, you take over their operational responsibility and drive ongoing optimization, user adoption, and process automation
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