IT / Essen Headoffice / Hybrid / Vollzeit / iSE02612 - With over 6,300 employees in 20 countries, we're committed to making it happen. We are looking for a Manager Enterprise Telephony & Contact Center Engineering to drive the transformation of our telephony and call center landscape across six countries, 40+ locations, and more than 3,000 users. In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * Ensure system performance, security, availability, and compliance across all locations * Understanding of networking (QoS, WAN, Routing), APIs, repo
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