At least 2 years of professional experience in an IT support environment. EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg, Germany. * Track, document, and manage support requests in line with IT service management best practices. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. * Contribute to the continuous improvement of IT services, infrastructure and user experience. * Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
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