You will lead international teams, develop processes, and work closely with internal and external to ensure a high level of service quality for both end customers and retail partners. * You demonstrate analytical strength: Prepare detailed reports on service KPIs, escalations, lead times, and costs. * You set high standards: You actively contribute to the continuous development of processes, systems, and service standards. * Your ideas shape the future: Co-create and optimize after-sales processes, KPIs, and service concepts. * You are a key contact: Act as the main point of contact for internal and external stakeholders, including regional management teams, global after-sales structures, and service partners. * Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a -driven business, ideally in the power tools or garden tools environment.
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