As Head of After Sales EMEA, you will assume strategic and operational responsibility for the entire after-sales organization across the EMEA region. * Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures. * Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a -driven business, ideally in the power tools or garden tools environment. You will lead international teams, develop processes, and work closely with internal and external to ensure a high level of service quality for both end customers and retail partners. * Expertise matters: Contribute your know-how in warranty handling, repairs, spare parts management, technical support, and technical documentation. * You set high standards: You actively contribute to the continuous development ...
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