Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) Our site in Regensburg is a competence center for high potent solids, e.g. cancer medicines. * Establish and improve processes and tools (e.g. SAP) to enable order tracking and structured complaint handling
Ensure that customers can engage directly with on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) Our site in Regensburg is a competence center for high potent solids, e.g. cancer medicines. * Establish and improve processes and tools (e.g. SAP) to enable order tracking and structured complaint handling