Lead the global Customer Experience (CX) organization across all business units, brands, functions, and regions * Develop and implement cross-functional CX strategies, programs, and processes to improve satisfaction, NPS, and business outcomes * Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering * Manage ecosystems, budgets, and delivery performance across global CX programs * Education: Master's degree in business administration, digital transformation, marketing or a related field - o Proven track record of digital transformation leadership and agile project delivery in a global context * Everyone has talent: our talent management process supports you in your professional development
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