As part of our expanding global support organization, we are looking for a Tier 2 Technical Support Engineer with a deep interest in software systems to help deliver * Experienced technical professional (ideally with a degree in Computer Science, Engineering, or related field) with at least 3 years in software or systems support. * Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems' mission management software. * Incident & Bug Analysis: Investigate issues escalated from Tier 1, analyze log files and backend data, and work closely with R&D to identify root causes, validate bug reports, and support testing of fixes and patches. * Technical Ticket Management: Manage and document support cases in Jira Service Management, ensuring transparent communication, accurate documentation, and timely resolutions.
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