The Complaint Management function ensures continuous improvement of processes and products. * Experience in complaint management within a global organization. It plays a critical role in restoring customer satisfaction after complaints, where timely and accurate feedback to customers is essential. * Manage and process product- and service-related customer complaints, primarily within the Scent & Care business unit. * Document complaint processes in SAP, including creating acknowledgments, interim reports, and technical result reports. * Align with Legal Affairs and Sales/Customer Service to generate customer complaint reports. * Proficiency in SAP and solid understanding of complaint documentation workflows. * Commercial awareness for handling service-related complaints. * Symrise AG * Holzminden * Befristeter Vertrag * Vollzeit - Sei einer der ersten Bewerber - Symrise is there throughout the day.
The Complaint Management function ensures continuous improvement of processes and products. * Experience in complaint management within a global organization. It plays a critical role in restoring customer satisfaction after complaints, where timely and accurate feedback to customers is essential. * Manage and process product- and service-related customer complaints, primarily within the Scent & Care business unit. * Document complaint processes in SAP, including creating acknowledgments, interim reports, and technical result reports. * Align with Legal Affairs and Sales/Customer Service to generate customer complaint reports. * Proficiency in SAP and solid understanding of complaint documentation workflows. * Commercial awareness for handling service-related complaints. * Symrise AG * Holzminden * Befristeter Vertrag * Vollzeit - Sei einer der ersten Bewerber - Symrise is there throughout the day.