7+ years of experience across design, user research, strategy consulting, experience innovation, or digital transformation. At ServiceNow, the Solution Design team sits at the crossroads of Product, Marketing, Field Sales, Solution Consulting, and Partner, translating “voice of the customer” into innovative, scalable solutions that bring the power AI and automation to life. You'll think at 30,000 feet to understand what matters most to executives—why they care about AI, automation, how they drive transformation at scale, and what challenges keep them up at night. * Consolidate existing insights and assets across ServiceNow teams, including Product, Industry, Solution Consulting, and Customer Success, to ensure solution designs build on what already exists rather than starting from scratch.
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