We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world. You will act as Senior IT System Engineer (remote and approximately 30% willingess to travel to customer site) interfacing with the customers, respond to reported incident issues, attend regular service support visits, support a remote team of installation & upgrade on site, perform software O/S patching or Safety updates when needed, manage customer expectations, and ensure clear communication between the customer and GEHC. Analyze system, performance, and stability issues and implement sustainable solutions, including updates and upgrades. * Provide independent on‑site and remote troubleshooting, support Incident, Problem, and Change Management processes, and ensure high ...
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