Support technical deep dives on major topics such as voice quality, data reliability, latency, handover/mobility, TCP continuity, and national roaming performance. * Analyze mobile network performance across 4G/5G with focus on customer-impacting KPIs such as accessibility, retainability, mobility, latency, throughput, voice quality, and service reliability. * Identify performance gaps using multiple inputs, including benchmarking results, crowdsourcing, field measurements, network KPIs, probes, and customer-experience data. * Strong knowledge of LTE and 5G NR network performance, including accessibility, retainability, mobility, latency, throughput, voice quality, and service continuity. * Experience in analyzing performance using multiple data sources such as network KPIs, field measurements, benchmarking, crowdsourcing, probes, and customer-experience indicators.
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