Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution. The scope includes wired and wireless data and voice networks, physical cabling, network security, servers, storage, voice services, telecom circuits /services, desktop services, multimedia systems (conference room AV), and other related technologies. * Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. * Propose and manage the rationalization and consolidation of services across sites, countries, and regions to reduce costs, improve service quality, and standardize user experiences. * Manage relationships, negotiate contracts, and oversee service level agreements to ensure ...
mehr