Establish data governance, security protocols, and compliance standards for both internal and * Knowledge of AI ethics, data governance, and responsible AI practices - As the Director ofDelivery Acceleration Systems & Solutions, you will lead the evaluation,integration, and optimization of both third-party AI tools and internal delivery systems that powerServiceNow Professional Services delivery. * actual project data and delivery outcomes * Make data-driven recommendations to leadership on which tools to adopt, pilot, or pass on— Lead Implementation and Adoption * Track system usage analytics and productivity impact metrics, sharing data with OCM team to * Lead a team of professionals including dedicated specialists, rotational consultants, and * Strong technical acumen with ability to assess integration complexity, data architecture, and API
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