Ensure accurate and timeous capturing and execution of customer's sales orders * Provide to customer inquiries, resolve customer queries timeously * Enhance customer experience through customer service * Collaborate within Sasol (M&S, Supply Chain, IPL, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service * Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations * Actively communicate with customers regard. * Investigate and resolve customer queries within set targets * Issue pro forma invoice & customer quotation in coordination with M&S (as applicable) * Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable) * 5 years, working experience in similar customer service environment
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