Acting as a key interface between customers, Product, Engineering, Sales, and Support, you will play a critical role in driving customer satisfaction and long-term partnerships. * Ensure transparent and consistent communication between customers, Product, Engineering, Sales, and Support teams - In this role, you will serve as the central point of contact for our customers during the usage and operational phase of our solutions. Customer Management & Solution Enablement * Act as the primary point of contact for customers and users throughout onboarding, deployment, and ongoing operations * Proactively manage and support the operational use of our solutions, from initial rollout to steady-state operations * Capture, analyze, and prioritize customer requirements during live operations * Contribute to the development of operational concepts, deployment models, as well as training and support concepts
mehr