In this home‑based role, you'll work closely with global , TRICARE partners, beneficiaries, medical providers, and local teams to enhance customer experience, monitor quality performance, and ensure safe, effective service delivery. * Lead quality initiatives, processes and oversight of customer service / service recovery responses, in partnership with the in-country teams. * Assist with targeted training of to ensure consistent and high-quality levels of customers service support. International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
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