As a Customer Service Manager, you play a key role in helping our national and international customers get the most out of our Onventis Platform. As a Customer Service Manager, you ensure customers successfully use our platform by delivering responsive support, practical guidance, and continuously improving the quality of our service. * Experience in customer service or other client-facing roles within a B2B environment - By handling queries via our portal, resolving standard issues independently, and collaborating with on more complex cases, you ensure a smooth and positive customer experience. Your work directly impacts customer satisfaction, trust, and long-term relationships with our clients. * Proactively inform customers about the progress of their request and ensure accurate and timely follow-ups. * Continuously expand your knowledge of purchasing processes, ERP integrations, and our ...
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