You'll collaborate with supply chain, production, and senior leadership to drive efficiency, innovation, and customer satisfaction. * Order Lifecycle Ownership: Lead and oversee the entire global order process including order entry, fulfillment, invoicing, and proactive issue resolution to ensure accuracy, efficiency, and high customer satisfaction across all sites. * Customer Relationship & Escalation Management: Serve as the primary escalation point for global key customers, ensuring exceptional service, clear communication, and systematic follow-up to maintain high customer satisfaction and trust. In this role, you'll lead international teams, optimize processes across multiple sites, and ensure seamless delivery for our customers. * Team Leadership & Development: Manage, coach, and mentor order management teams stationed in four international locations, fostering
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