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702 Treffer für Customer Retention Manager Jobs in Oberkrämer im Umkreis von 30 km
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Become part of our team as a Customer Engagement & Monetization Manager and play a key role in revolutionizing the digital sports and entertainment experience. As a Customer Engagement & Monetization Manager, you will be part of a team that is reinventing how fans interact with immersive content. Shape the Future of Immersive Customer Experiences - You will create AI-powered, data-driven customer journeys that go far beyond traditional CRM – emotional, personalized and seamlessly connected across VR and digital touchpoints. * Develop and optimize AI-driven customer journeys across all channels (email, in-app, push, social, VR) * Strong understanding of data-driven customer experience, AI-based personalization and funnel optimization
Become part of our team as a Customer Engagement & Monetization Manager and play a key role in revolutionizing the digital sports and entertainment experience. As a Customer Engagement & Monetization Manager, you will be part of a team that is reinventing how fans interact with immersive content. Shape the Future of Immersive Customer Experiences - You will create AI-powered, data-driven customer journeys that go far beyond traditional CRM – emotional, personalized and seamlessly connected across VR and digital touchpoints. * Develop and optimize AI-driven customer journeys across all channels (email, in-app, push, social, VR) * Strong understanding of data-driven customer experience, AI-based personalization and funnel optimization
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Senior Retention Manager France (all genders)
Senior Retention Manager France (all genders)
Sunday Natural Products GmbH
Berlin
Teilweise Home-Office
As our (Senior) Retention Manager France (all genders), you are the architect of our customer retention & loyalty, responsible for maximizing Customer Lifetime Value (CLV) and driving scalable retention growth in the French market. * Constantly analyze customer behavior, identifying churn risks and optimizing retention pathways to increase CLV and repeat purchase rates * You have 5+ years of experience in CRM, Retention Marketing, or Customer Lifecycle Management in E-commerce or D2C * Proactively identify, champion, and implement French-market-unique retention initiatives, such as local payment methods, specific holidays or cultural moments that go beyond the central plan * Act as the primary interfa
As our (Senior) Retention Manager France (all genders), you are the architect of our customer retention & loyalty, responsible for maximizing Customer Lifetime Value (CLV) and driving scalable retention growth in the French market. * Constantly analyze customer behavior, identifying churn risks and optimizing retention pathways to increase CLV and repeat purchase rates * You have 5+ years of experience in CRM, Retention Marketing, or Customer Lifecycle Management in E-commerce or D2C * Proactively identify, champion, and implement French-market-unique retention initiatives, such as local payment methods, specific holidays or cultural moments that go beyond the central plan * Act as the primary interfa
Noch nichts dabei? Es gibt 700 weitere Jobs, die zu deiner Suche passen könnten
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Als Customer Service Manager:in bist du die erste Anlaufstelle für unsere Nutzer:innen – sowohl für unser Core Product als auch für unsere White-Label-Lösung. Unser Customer Service Team spielt dabei eine zentrale Rolle: Es sorgt dafür, dass Kund:innen ToolTime nicht nur nutzen, sondern lieben - und einen echten Mehrwert für ihren Arbeitsalltag erleben. * Erfahrung in einem B2B SaaS-Startup, besonders im Kundenservice oder in der Retention.
Als Customer Service Manager:in bist du die erste Anlaufstelle für unsere Nutzer:innen – sowohl für unser Core Product als auch für unsere White-Label-Lösung. Unser Customer Service Team spielt dabei eine zentrale Rolle: Es sorgt dafür, dass Kund:innen ToolTime nicht nur nutzen, sondern lieben - und einen echten Mehrwert für ihren Arbeitsalltag erleben. * Erfahrung in einem B2B SaaS-Startup, besonders im Kundenservice oder in der Retention.
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As a Lead Marketing Manager - CRM in the German Marketing team, you will play a pivotal role in driving customer engagement and retention across our owned channels. * Proven experience in running successful, insight-led marketing campaigns with a focus on retention and customer engagement. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. You will own the strategy and execution for push notifications and email, ensuring we communicate with our customers at the right moment with the right offer. We value the behaviors of lead, deliver, and care, and you will embody these
As a Lead Marketing Manager - CRM in the German Marketing team, you will play a pivotal role in driving customer engagement and retention across our owned channels. * Proven experience in running successful, insight-led marketing campaigns with a focus on retention and customer engagement. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. You will own the strategy and execution for push notifications and email, ensuring we communicate with our customers at the right moment with the right offer. We value the behaviors of lead, deliver, and care, and you will embody these
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Weiterentwicklung einer skalierbaren, datengetriebenen Lifecycle- und CRM-Strategie entlang der gesamten Customer Journey (Onboarding, Conversion, Retention, Reaktivierung) Überzeuge dich selbst und verschaffe dir einen Einblick in unser Unternehmen: suchen nun dich als Senior Manager CRM & E-Mail-Marketing (m/w/d)! * Verantwortung für KPI-Frameworks, Reporting und Performance-Analysen innerhalb von Klaviyo (u. a. Open Rate, CTR, Conversion Rate, Revenue per Recipient, Retention KPIs)
Weiterentwicklung einer skalierbaren, datengetriebenen Lifecycle- und CRM-Strategie entlang der gesamten Customer Journey (Onboarding, Conversion, Retention, Reaktivierung) Überzeuge dich selbst und verschaffe dir einen Einblick in unser Unternehmen: suchen nun dich als Senior Manager CRM & E-Mail-Marketing (m/w/d)! * Verantwortung für KPI-Frameworks, Reporting und Performance-Analysen innerhalb von Klaviyo (u. a. Open Rate, CTR, Conversion Rate, Revenue per Recipient, Retention KPIs)
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End-to-End-Verantwortung für die Abbildung und Optimierung des gesamten Customer Lifecycles in Salesforce, von Acquisition über Activation und Retention bis hin zu Referral und Revenue. * Zusammenarbeit mit Sales, Marketing und Customer Success zur Optimierung von Subscription Sales, Renewal-, Expansion- und Churn-Prevention-Prozessen. * Mehrjährige Erfahrung in einem SaaS-Unternehmen, z. B. als Business Owner, RevOps Manager, CRM Product Owner, Product Manager oder Salesforce Consultant.
End-to-End-Verantwortung für die Abbildung und Optimierung des gesamten Customer Lifecycles in Salesforce, von Acquisition über Activation und Retention bis hin zu Referral und Revenue. * Zusammenarbeit mit Sales, Marketing und Customer Success zur Optimierung von Subscription Sales, Renewal-, Expansion- und Churn-Prevention-Prozessen. * Mehrjährige Erfahrung in einem SaaS-Unternehmen, z. B. als Business Owner, RevOps Manager, CRM Product Owner, Product Manager oder Salesforce Consultant.
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End-to-End-Verantwortung für die Abbildung und Optimierung des gesamten Customer Lifecycles in Salesforce, von Acquisition über Activation und Retention bis hin zu Referral und Revenue. * Zusammenarbeit mit Sales, Marketing und Customer Success zur Optimierung von Subscription Sales, Renewal-, Expansion- und Churn-Prevention-Prozessen. * Mehrjährige Erfahrung in einem SaaS-Unternehmen, z. B. als Business Owner, RevOps Manager, CRM Product Owner, Product Manager oder Salesforce Consultant.
End-to-End-Verantwortung für die Abbildung und Optimierung des gesamten Customer Lifecycles in Salesforce, von Acquisition über Activation und Retention bis hin zu Referral und Revenue. * Zusammenarbeit mit Sales, Marketing und Customer Success zur Optimierung von Subscription Sales, Renewal-, Expansion- und Churn-Prevention-Prozessen. * Mehrjährige Erfahrung in einem SaaS-Unternehmen, z. B. als Business Owner, RevOps Manager, CRM Product Owner, Product Manager oder Salesforce Consultant.
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Join AUTO1 Group as the Product leader shaping the future of Europe's largest B2B automotive marketplace, driving dealer activation, retention, and profitable growth. * Set Customer First | Based on a deep understanding of customer needs and desires, we create a great customer experience and strengthen our competitive advantage * Proven success driving retention, lifetime value, and repeat usage through improvements in search, discovery, recommendations, and personalization
Join AUTO1 Group as the Product leader shaping the future of Europe's largest B2B automotive marketplace, driving dealer activation, retention, and profitable growth. * Set Customer First | Based on a deep understanding of customer needs and desires, we create a great customer experience and strengthen our competitive advantage * Proven success driving retention, lifetime value, and repeat usage through improvements in search, discovery, recommendations, and personalization
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Customer Success Manager (Tech Touch) (Fluent in German) (Position located in Berlin, Germany)
Customer Success Manager (Tech Touch) (Fluent in German) (Position located in Berlin, Germany)
KnowBe4 Germany GmbH 2. Hof 5. Aufgang
Berlin
Teilweise Home-Office
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in on
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in on
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BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving sati
BerlinCybersecurityThe RoleAs a Customer Success Manager, you'll manage a customer portfolio, drive adoption, satisfaction, and retention, advocate for customer needs, collaborate with teams, and leverage data for insights. As a Customer Success Manager at Eye Security, you'll take full ownership of a diverse and strategic customer portfolio from day one. You'll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving sati
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The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock t
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock t
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Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. As our Partner Marketing Manager for Germany, you will work on identifying opportunities and challenges to boost our B2B brand (Lieferando). * Partner with CRM and Product Marketing teams to increase Partner Health and retention via feature adoption campaigns. * Work closely with the Product organisation to plan and execute go-to-market (GTM) strategies for new features - translating product updates into clear, value-driven customer propositions and campaigns.
Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. As our Partner Marketing Manager for Germany, you will work on identifying opportunities and challenges to boost our B2B brand (Lieferando). * Partner with CRM and Product Marketing teams to increase Partner Health and retention via feature adoption campaigns. * Work closely with the Product organisation to plan and execute go-to-market (GTM) strategies for new features - translating product updates into clear, value-driven customer propositions and campaigns.
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Customer Success Manager:in mit starkem Fokus auf Onboarding & Rollouts, oder Customer Success & langfristige Partnerschaften * Perspektivisch: Aufbau eines kleinen Implementation- & Customer-Success-Teams. * Net Revenue Retention & Expansion: Erweiterungen innerhalb bestehender Kunden (zusätzliche Häuser/Stationen, Module). * Implementierungs-/Projektmanager:in für SaaS-/Tech-Lösungen, idealerweise im Gesundheitswesen, oder * Hoher Einfluss auf Produkt, Prozesse und das zukünftige Customer-Success-Setup.
Customer Success Manager:in mit starkem Fokus auf Onboarding & Rollouts, oder Customer Success & langfristige Partnerschaften * Perspektivisch: Aufbau eines kleinen Implementation- & Customer-Success-Teams. * Net Revenue Retention & Expansion: Erweiterungen innerhalb bestehender Kunden (zusätzliche Häuser/Stationen, Module). * Implementierungs-/Projektmanager:in für SaaS-/Tech-Lösungen, idealerweise im Gesundheitswesen, oder * Hoher Einfluss auf Produkt, Prozesse und das zukünftige Customer-Success-Setup.
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We are looking for a CRM Manager to develop and execute Aeyde's CRM and E-Mail strategy, with the goal of fostering customer loyalty, increasing customer lifetime value, and driving retention across all direct-to-consumer touchpoints. * Develop and implement a comprehensive CRM strategy to increase customer loyalty, retention, and lifetime value. * Evaluate and implement incentive strategies for customer acquisition and retention while protecting brand positioning. In this role, you will own our email marketing channel, establish new messaging channels, and implement personalized, data-driven initiatives that enhance the customer experience and strengthen long-term relationships. * Build and optimize customer segmentation strategies to deliver tailored experiences for different audiences. * Conceptualize and launch messenger marketing channels (e.g., SMS, WhatsApp) to
We are looking for a CRM Manager to develop and execute Aeyde's CRM and E-Mail strategy, with the goal of fostering customer loyalty, increasing customer lifetime value, and driving retention across all direct-to-consumer touchpoints. * Develop and implement a comprehensive CRM strategy to increase customer loyalty, retention, and lifetime value. * Evaluate and implement incentive strategies for customer acquisition and retention while protecting brand positioning. In this role, you will own our email marketing channel, establish new messaging channels, and implement personalized, data-driven initiatives that enhance the customer experience and strengthen long-term relationships. * Build and optimize customer segmentation strategies to deliver tailored experiences for different audiences. * Conceptualize and launch messenger marketing channels (e.g., SMS, WhatsApp) to
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Schnelle Bewerbung
As a Campaign Manager at SongPush, you will oversee and execute creator marketing campaigns from conception to completion. This includes the onboarding of advertisers, account management, briefing conceptualization, campaign setup assistance, reporting, gathering customer feedback to ensure the best possible campaign outcomes Customer Management & Communication * Develop and maintain long-lasting relationships with (key) accounts to drive client satisfaction and retention * Client Relationship Management: Strong background in customer management and key account management.
As a Campaign Manager at SongPush, you will oversee and execute creator marketing campaigns from conception to completion. This includes the onboarding of advertisers, account management, briefing conceptualization, campaign setup assistance, reporting, gathering customer feedback to ensure the best possible campaign outcomes Customer Management & Communication * Develop and maintain long-lasting relationships with (key) accounts to drive client satisfaction and retention * Client Relationship Management: Strong background in customer management and key account management.
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CRM & E-Mail-Marketing Manager (Vollzeit, 100% remote möglich) (m/w/d)
CRM & E-Mail-Marketing Manager (Vollzeit, 100% remote möglich) (m/w/d)
embelly GmbH
Berlin
Teilweise Home-Office
Schnelle Bewerbung
Dafür suchen wir eine:n CRM-Manager:in, die:der Technik, Content und Customer Experience intelligent miteinander verbindet. Du willst nicht einfach nur E-Mails verschicken – Du willst mit durchdachten, datengetriebenen Customer Journeys echten Mehrwert schaffen? * Entwicklung zielgerichteter Customer Journeys für Kund:innen & Partner:innen - mit Fokus auf Retention & Reaktivierung
Dafür suchen wir eine:n CRM-Manager:in, die:der Technik, Content und Customer Experience intelligent miteinander verbindet. Du willst nicht einfach nur E-Mails verschicken – Du willst mit durchdachten, datengetriebenen Customer Journeys echten Mehrwert schaffen? * Entwicklung zielgerichteter Customer Journeys für Kund:innen & Partner:innen - mit Fokus auf Retention & Reaktivierung
As a Senior Marketing Manager in the German Marketing team, you will play a pivotal role in driving customer engagement and retention across our owned channels. * Proven experience in running successful, insight-led marketing campaigns with a focus on retention and customer engagement. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. You will own the strategy and execution for push notifications and email, ensuring we communicate with our customers at the right moment with the right offer. We value the behaviors of lead, deliver, and care, and you will embody these by
As a Senior Marketing Manager in the German Marketing team, you will play a pivotal role in driving customer engagement and retention across our owned channels. * Proven experience in running successful, insight-led marketing campaigns with a focus on retention and customer engagement. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. You will own the strategy and execution for push notifications and email, ensuring we communicate with our customers at the right moment with the right offer. We value the behaviors of lead, deliver, and care, and you will embody these by
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Define ICPs and target customers for product and service launches; collaborate on account selection and pitching with sellers and Account Managers Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. At Remerge, we're looking for a dynamic Senior Product Marketing Manager to bridge the gap between product innovation and go-to-market excellence. Collaborating closely with cross-functional teams, you'll define ideal customer profiles, guide product pitch narratives, and ensure our offerings stay ahead in a competitive landscape.
Define ICPs and target customers for product and service launches; collaborate on account selection and pitching with sellers and Account Managers Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. At Remerge, we're looking for a dynamic Senior Product Marketing Manager to bridge the gap between product innovation and go-to-market excellence. Collaborating closely with cross-functional teams, you'll define ideal customer profiles, guide product pitch narratives, and ensure our offerings stay ahead in a competitive landscape.
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Schnelle Bewerbung
2–4 Jahre Erfahrung im Bereich CRM, idealerweise in einer DTC-Brand oder Agentur mit Fokus auf E-Mail und Customer Retention. Als CRM & Community Marketing Manager*in sorgst du dafür, dass diese Verbindung spürbar bleibt. * Loyalty & Retention: Du entwickelst Ideen, wie wir unsere Community noch stärker an uns binden – mit Benefits, Rewards und Storytelling.
2–4 Jahre Erfahrung im Bereich CRM, idealerweise in einer DTC-Brand oder Agentur mit Fokus auf E-Mail und Customer Retention. Als CRM & Community Marketing Manager*in sorgst du dafür, dass diese Verbindung spürbar bleibt. * Loyalty & Retention: Du entwickelst Ideen, wie wir unsere Community noch stärker an uns binden – mit Benefits, Rewards und Storytelling.
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Drive Discovery: Lead the research phase by organizing customer interviews and competitive analysis to identify opportunities for accuracy and usability improvements. * Measure Success: Track and analyze KPIs to measure product performance (adoption, retention, monetization) and take proactive action to improve them. * Discovery Driven: You are experienced in leading data-driven research and customer interviews.
Drive Discovery: Lead the research phase by organizing customer interviews and competitive analysis to identify opportunities for accuracy and usability improvements. * Measure Success: Track and analyze KPIs to measure product performance (adoption, retention, monetization) and take proactive action to improve them. * Discovery Driven: You are experienced in leading data-driven research and customer interviews.
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Strategic Framework Development: Develop and implement data-driven strategies for ecosystem growth, including identifying target market segments and tailoring approaches for user and developer acquisition and retention. Identify and evaluate market opportunities, customer segments, and competitive landscapes to inform strategic decision-making.
Strategic Framework Development: Develop and implement data-driven strategies for ecosystem growth, including identifying target market segments and tailoring approaches for user and developer acquisition and retention. Identify and evaluate market opportunities, customer segments, and competitive landscapes to inform strategic decision-making.
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You'll drive full-cycle recruiting for Sales, Marketing, Customer Success and Operations teams, ensuring we hire exceptional talent that supports our ambitious growth goals. * Manage end-to-end recruitment for commercial roles (Sales, Marketing, Customer Success, Operations) * Partner closely with hiring managers to understand business needs and hiring priorities * Support all stages of the journey (onboarding, development, retention, etc.) ensuring a seamless, positive experience for every JOINer - Hiring Manager Interview (~60 min) – Discuss your recruiting approach, stakeholder management, and sourcing strategies
You'll drive full-cycle recruiting for Sales, Marketing, Customer Success and Operations teams, ensuring we hire exceptional talent that supports our ambitious growth goals. * Manage end-to-end recruitment for commercial roles (Sales, Marketing, Customer Success, Operations) * Partner closely with hiring managers to understand business needs and hiring priorities * Support all stages of the journey (onboarding, development, retention, etc.) ensuring a seamless, positive experience for every JOINer - Hiring Manager Interview (~60 min) – Discuss your recruiting approach, stakeholder management, and sourcing strategies
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Doctolib sucht zur Verstärkung des Customer Success Teams eine:n Senior Customer Retention Consultant (x/f/m) in Vollzeit. Als Senior Customer Retention Consultant (x/f/m) hast Du durch regen Austausch mit unseren Bestandskund:innen die Möglichkeit, aktiv die Arbeit anderer Doctolib-Abteilungen und somit indirekt das digitale Gesundheitswesen in Deutschland positiv zu beeinflussen. * Kenntnisse im Bereich Kündigungsprävention und Customer Success mitbringst * Interview mit Deiner Managerin
Doctolib sucht zur Verstärkung des Customer Success Teams eine:n Senior Customer Retention Consultant (x/f/m) in Vollzeit. Als Senior Customer Retention Consultant (x/f/m) hast Du durch regen Austausch mit unseren Bestandskund:innen die Möglichkeit, aktiv die Arbeit anderer Doctolib-Abteilungen und somit indirekt das digitale Gesundheitswesen in Deutschland positiv zu beeinflussen. * Kenntnisse im Bereich Kündigungsprävention und Customer Success mitbringst * Interview mit Deiner Managerin
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Customer Success Manager /Account Manager (m/f/d) - German Speaking, Mid-Market
Customer Success Manager /Account Manager (m/f/d) - German Speaking, Mid-Market
Leapsome GmbH
Berlin, Germany
The RoleAs a Customer Success Manager, you will help customers maximize their use of the Leapsome platform, manage relationships to reduce churn, support renewals, and gather user feedback for product improvement. As a Customer Success Manager you're responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Own customer renewals and drive net revenue retention across your book of business - Proven track record of managing customer renewals and driving net revenue retention You will focus on our mid-market customers. Customer Relati
The RoleAs a Customer Success Manager, you will help customers maximize their use of the Leapsome platform, manage relationships to reduce churn, support renewals, and gather user feedback for product improvement. As a Customer Success Manager you're responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Own customer renewals and drive net revenue retention across your book of business - Proven track record of managing customer renewals and driving net revenue retention You will focus on our mid-market customers. Customer Relati
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German Speaking - (Senior) Customer Relations Specialist *remote* (m/f/d)
German Speaking - (Senior) Customer Relations Specialist *remote* (m/f/d)
Pliant GmbH
Berlin, Germany
Teilweise Home-Office
A deep understanding of SaaS platforms and customer lifecycle touch points, with the ability to identify blockers in adoption, retention, and day-to-day product use. We are currently looking for aGerman Speaking - (Senior) Customer Relations Specialist (m/f/d) to join our team. * Own and drive the end-to-end customer experience strategy across our support operations, with a specific focus on payment-related use cases, complex account issues, and platform adoption. * Bring a strategic mindset to every touchpoint: analyse operational data, customer feedback, and platform behaviour to proactively identify friction points and design scalable, long-term solutions. * Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiency—lever
A deep understanding of SaaS platforms and customer lifecycle touch points, with the ability to identify blockers in adoption, retention, and day-to-day product use. We are currently looking for aGerman Speaking - (Senior) Customer Relations Specialist (m/f/d) to join our team. * Own and drive the end-to-end customer experience strategy across our support operations, with a specific focus on payment-related use cases, complex account issues, and platform adoption. * Bring a strategic mindset to every touchpoint: analyse operational data, customer feedback, and platform behaviour to proactively identify friction points and design scalable, long-term solutions. * Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiency—lever
NEU
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