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- Customer Service Lead
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- Leitung Customer Service
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708 Treffer für Customer Retention Manager Jobs in Großbeeren im Umkreis von 30 km
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Als Customer Service Manager:in bist du die erste Anlaufstelle für unsere Nutzer:innen. Unser Customer Service Team spielt dabei eine zentrale Rolle: Es sorgt dafür, dass Kund:innen ToolTime nicht nur nutzen, sondern lieben – und einen echten Mehrwert für ihren Arbeitsalltag erleben. * Erfahrung in einem B2B SaaS-Startup, besonders im Kundenservice oder in der Retention
Als Customer Service Manager:in bist du die erste Anlaufstelle für unsere Nutzer:innen. Unser Customer Service Team spielt dabei eine zentrale Rolle: Es sorgt dafür, dass Kund:innen ToolTime nicht nur nutzen, sondern lieben – und einen echten Mehrwert für ihren Arbeitsalltag erleben. * Erfahrung in einem B2B SaaS-Startup, besonders im Kundenservice oder in der Retention
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We are looking for a high energy, data driven Paid Social Manager to join our Marketing team. This isn't just a “button-pushing” role; we need a strategic thinker who is obsessed with the “messy middle” of the customer journey. Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet. You don't just look at CPA; you analyze why a hook worked, how a visual style influenced retention, and how to brief creative teams to iterate on winning concepts
We are looking for a high energy, data driven Paid Social Manager to join our Marketing team. This isn't just a “button-pushing” role; we need a strategic thinker who is obsessed with the “messy middle” of the customer journey. Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet. You don't just look at CPA; you analyze why a hook worked, how a visual style influenced retention, and how to brief creative teams to iterate on winning concepts
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Verantwortung für Kampagnen, Performance und relevante KPIs mit Fokus auf Umsatzbeitrag, Brand Awareness sowie Customer Acquisition & Retention
Verantwortung für Kampagnen, Performance und relevante KPIs mit Fokus auf Umsatzbeitrag, Brand Awareness sowie Customer Acquisition & Retention
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Media Manager Mid Europe Division (m/f/d)
Media Manager Mid Europe Division (m/f/d)
Circle K Deutschland GmbH
Deutschland, Niederlande, Belgien, Luxemburg
Familiarity with customer acquisition and retention strategies, including lead generation, customer journey optimization, and remarketing tactics. Media Manager for Circle K in our Mid-European region: Germany, The Netherlands, Belgium and Luxembourg. Circle K is looking for an experienced Media Manager for the Mid-European region. The Media Manager is part of the European marketing team and works closely with the Mid-European Integration Manager, Senior Media Manager, and Digital Marketing Manager to drive growth, efficiency, and brand development in line with Circle K's vision and values.
Familiarity with customer acquisition and retention strategies, including lead generation, customer journey optimization, and remarketing tactics. Media Manager for Circle K in our Mid-European region: Germany, The Netherlands, Belgium and Luxembourg. Circle K is looking for an experienced Media Manager for the Mid-European region. The Media Manager is part of the European marketing team and works closely with the Mid-European Integration Manager, Senior Media Manager, and Digital Marketing Manager to drive growth, efficiency, and brand development in line with Circle K's vision and values.
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Senior Product Manager - Partner Platform (all genders)
Senior Product Manager - Partner Platform (all genders)
Aroundhome
Berlin, Hybrid
Teilweise Home-Office
As a Senior Product Manager, you play a critical role in driving and executing the strategy, setting a clear direction, and ensuring that your domain delivers meaningful value to both customer groups - homeowners and partners - as well as to the business. We are looking for an experienced, passionate, and hands-on Senior Product Manager to join our product team and help drive success within our platform. At Aroundhome, Product Managers play a pivotal role in shaping the success of Germany's leading housing project platform. * You continuously shape domain strategy and vision, setting clear measurable goals and roadmap for the partner platform and partner-facing services to drive partner growth, satisfaction and retention, and you rally those around you toward this vision.
As a Senior Product Manager, you play a critical role in driving and executing the strategy, setting a clear direction, and ensuring that your domain delivers meaningful value to both customer groups - homeowners and partners - as well as to the business. We are looking for an experienced, passionate, and hands-on Senior Product Manager to join our product team and help drive success within our platform. At Aroundhome, Product Managers play a pivotal role in shaping the success of Germany's leading housing project platform. * You continuously shape domain strategy and vision, setting clear measurable goals and roadmap for the partner platform and partner-facing services to drive partner growth, satisfaction and retention, and you rally those around you toward this vision.
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Customer Success Manager | Psychologe (w/m/d) als Consultant
Customer Success Manager | Psychologe (w/m/d) als Consultant
Assessio Germany GmbH
Stuttgart, Berlin
Teilweise Home-Office
Schnelle Bewerbung
In deiner Rolle als Customer Success Manager verbindest du kommerzielles Verständnis mit IT-Affinität sowie Kenntnissen in Statistik und Psychometrie und unterstützt aktiv die nachhaltige Entwicklung der Net Revenue Retention (NRR) in deinem Kundenportfolio - Als Customer Success Manager trägst du die Gesamtverantwortung für deine Kunden und die damit verbundenen Umsätze. Unsere Customer Success Manager sind die zentralen Ansprechpersonen für ein Portfolio strategischer Kunden bzw. ein definiertes Vertriebsgebiet. * sicher mit Customer-Success-Software und Analyse-Tools umgeht. * 3-5 Jahre Erfahrung im Customer Success oder in vergleichbaren kommerziellen Rollen in SaaS-Unternehmen
In deiner Rolle als Customer Success Manager verbindest du kommerzielles Verständnis mit IT-Affinität sowie Kenntnissen in Statistik und Psychometrie und unterstützt aktiv die nachhaltige Entwicklung der Net Revenue Retention (NRR) in deinem Kundenportfolio - Als Customer Success Manager trägst du die Gesamtverantwortung für deine Kunden und die damit verbundenen Umsätze. Unsere Customer Success Manager sind die zentralen Ansprechpersonen für ein Portfolio strategischer Kunden bzw. ein definiertes Vertriebsgebiet. * sicher mit Customer-Success-Software und Analyse-Tools umgeht. * 3-5 Jahre Erfahrung im Customer Success oder in vergleichbaren kommerziellen Rollen in SaaS-Unternehmen
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Brand & Trade Marketing Planning: Plan, lead, and execute brand and trade marketing initiatives that drive customer acquisition, engagement, and retention.
Brand & Trade Marketing Planning: Plan, lead, and execute brand and trade marketing initiatives that drive customer acquisition, engagement, and retention.
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Senior CRM Manager Europe (f/m/d)
Senior CRM Manager Europe (f/m/d)
Merlin Entertainments Group Deutschland GmbH
Berlin, Hamburg, Home-Office
Teilweise Home-Office
The Senior CRM Manager will be responsible for developing and executing targeted, data-driven CRM strategies that drive customer engagement, loyalty, and lifetime value across Merlin Entertainments' European portfolio of attractions. Develop and execute CRM strategies that drive customer engagement, retention, and revenue across multiple channels. Senior CRM Manager (m/f/d) to lead our customer relationship management (CRM) initiatives in the European region. You will work closely and collaborate with various teams including marketing, ecommerce, and digital and data teams to ensure customer communications are personalized, relevant, engaging and aligned with overall business goals. Deliver data-driven, personalized campaigns and automated customer journeys across the full customer lifecycle to support ecommerce growth and conversion. Customer Data & Insights
The Senior CRM Manager will be responsible for developing and executing targeted, data-driven CRM strategies that drive customer engagement, loyalty, and lifetime value across Merlin Entertainments' European portfolio of attractions. Develop and execute CRM strategies that drive customer engagement, retention, and revenue across multiple channels. Senior CRM Manager (m/f/d) to lead our customer relationship management (CRM) initiatives in the European region. You will work closely and collaborate with various teams including marketing, ecommerce, and digital and data teams to ensure customer communications are personalized, relevant, engaging and aligned with overall business goals. Deliver data-driven, personalized campaigns and automated customer journeys across the full customer lifecycle to support ecommerce growth and conversion. Customer Data & Insights
Design, execute, and evaluate A/B and lift tests to ensure measurable improvements in customer acquisition and retention performance - Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet.
Design, execute, and evaluate A/B and lift tests to ensure measurable improvements in customer acquisition and retention performance - Our team of 600 comes from all corners of the world; we drive things forward collaboratively, take personal responsibility, value positive critical thinking, and persistently serve our customers and planet.
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Schnelle Bewerbung
As a Customer Success Manager at Weflow, you will partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations. * Demonstrated ownership of revenue and customer performance metrics, including Net Revenue Retention (NRR), renewal rates, and expansion growth. Your mission is to ensure fast time-to-value, strong product adoption, and best-in-class Net Revenue Retention. You will guide customers from onboarding and enablement through renewal and expansion, acting as a strategic to Sales, RevOps, and Revenue Leadership teams. * You will build trusted partnerships by developing a deep understanding of your customers' RevOps tool stack, challenges, and revenue goals, ensuring Weflow directly addresses real business needs and drives measurable outcomes. * Guide customers in continuously optimising their Weflow AI setup ...
As a Customer Success Manager at Weflow, you will partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations. * Demonstrated ownership of revenue and customer performance metrics, including Net Revenue Retention (NRR), renewal rates, and expansion growth. Your mission is to ensure fast time-to-value, strong product adoption, and best-in-class Net Revenue Retention. You will guide customers from onboarding and enablement through renewal and expansion, acting as a strategic to Sales, RevOps, and Revenue Leadership teams. * You will build trusted partnerships by developing a deep understanding of your customers' RevOps tool stack, challenges, and revenue goals, ensuring Weflow directly addresses real business needs and drives measurable outcomes. * Guide customers in continuously optimising their Weflow AI setup ...
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Customer Success Manager (Enterprise) (Fluent in German) (Remote in Germany)
Customer Success Manager (Enterprise) (Fluent in German) (Remote in Germany)
KnowBe4 Germany GmbH 2. Hof 5. Aufgang
Berlin
Teilweise Home-Office
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. * Prior experience as a Customer Success Manager This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by ...
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. * Prior experience as a Customer Success Manager This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by ...
Customer Success Manager (Mid Market) (Fluent in German) (Position located in Berlin, Germany)
Customer Success Manager (Mid Market) (Fluent in German) (Position located in Berlin, Germany)
KnowBe4 Germany GmbH 2. Hof 5. Aufgang
Berlin
Teilweise Home-Office
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process. * Prior experience as a Customer Success Manager preferred - This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that ...
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process. * Prior experience as a Customer Success Manager preferred - This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that ...
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Customer Success Manager:in mit starkem Fokus auf Onboarding & Rollouts, oder Customer Success & langfristige Partnerschaften * Perspektivisch: Aufbau eines kleinen Implementation- & Customer-Success-Teams. * Net Revenue Retention & Expansion: Erweiterungen innerhalb bestehender Kunden (zusätzliche Häuser/Stationen, Module). * Implementierungs-/Projektmanager:in für SaaS-/Tech-Lösungen, idealerweise im Gesundheitswesen, oder * Hoher Einfluss auf Produkt, Prozesse und das zukünftige Customer-Success-Setup.
Customer Success Manager:in mit starkem Fokus auf Onboarding & Rollouts, oder Customer Success & langfristige Partnerschaften * Perspektivisch: Aufbau eines kleinen Implementation- & Customer-Success-Teams. * Net Revenue Retention & Expansion: Erweiterungen innerhalb bestehender Kunden (zusätzliche Häuser/Stationen, Module). * Implementierungs-/Projektmanager:in für SaaS-/Tech-Lösungen, idealerweise im Gesundheitswesen, oder * Hoher Einfluss auf Produkt, Prozesse und das zukünftige Customer-Success-Setup.
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We are looking for a CRM Manager to develop and execute Aeyde's CRM and E-Mail strategy, with the goal of fostering customer loyalty, increasing customer lifetime value, and driving retention across all direct-to-consumer touchpoints. * Develop and implement a comprehensive CRM strategy to increase customer loyalty, retention, and lifetime value. * Evaluate and implement incentive strategies for customer acquisition and retention while protecting brand positioning. In this role, you will own our email marketing channel, establish new messaging channels, and implement personalized, data-driven initiatives that enhance the customer experience and strengthen long-term relationships. * Build and optimize customer segmentation strategies to deliver tailored experiences for different audiences. * Conceptualize and launch messenger marketing channels (e.g., SMS, WhatsApp) to expand ...
We are looking for a CRM Manager to develop and execute Aeyde's CRM and E-Mail strategy, with the goal of fostering customer loyalty, increasing customer lifetime value, and driving retention across all direct-to-consumer touchpoints. * Develop and implement a comprehensive CRM strategy to increase customer loyalty, retention, and lifetime value. * Evaluate and implement incentive strategies for customer acquisition and retention while protecting brand positioning. In this role, you will own our email marketing channel, establish new messaging channels, and implement personalized, data-driven initiatives that enhance the customer experience and strengthen long-term relationships. * Build and optimize customer segmentation strategies to deliver tailored experiences for different audiences. * Conceptualize and launch messenger marketing channels (e.g., SMS, WhatsApp) to expand ...
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CRM & E-Mail-Marketing Manager (Vollzeit, 100% remote möglich) (m/w/d)
CRM & E-Mail-Marketing Manager (Vollzeit, 100% remote möglich) (m/w/d)
embelly GmbH
Berlin
Teilweise Home-Office
Schnelle Bewerbung
Dafür suchen wir eine:n CRM-Manager:in, die:der Technik, Content und Customer Experience intelligent miteinander verbindet. Du willst nicht einfach nur E-Mails verschicken – Du willst mit durchdachten, datengetriebenen Customer Journeys echten Mehrwert schaffen? * Entwicklung zielgerichteter Customer Journeys für Kund:innen & Partner:innen - mit Fokus auf Retention & Reaktivierung
Dafür suchen wir eine:n CRM-Manager:in, die:der Technik, Content und Customer Experience intelligent miteinander verbindet. Du willst nicht einfach nur E-Mails verschicken – Du willst mit durchdachten, datengetriebenen Customer Journeys echten Mehrwert schaffen? * Entwicklung zielgerichteter Customer Journeys für Kund:innen & Partner:innen - mit Fokus auf Retention & Reaktivierung
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Define ICPs and target customers for product and service launches; collaborate on account selection and pitching with sellers and Account Managers Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. At Remerge, we're looking for a dynamic Senior Product Marketing Manager to bridge the gap between product innovation and go-to-market excellence. Collaborating closely with cross-functional teams, you'll define ideal customer profiles, guide product pitch narratives, and ensure our offerings stay ahead in a competitive landscape.
Define ICPs and target customers for product and service launches; collaborate on account selection and pitching with sellers and Account Managers Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. At Remerge, we're looking for a dynamic Senior Product Marketing Manager to bridge the gap between product innovation and go-to-market excellence. Collaborating closely with cross-functional teams, you'll define ideal customer profiles, guide product pitch narratives, and ensure our offerings stay ahead in a competitive landscape.
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Schnelle Bewerbung
2–4 Jahre Erfahrung im Bereich CRM, idealerweise in einer DTC-Brand oder Agentur mit Fokus auf E-Mail und Customer Retention. Als CRM & Community Marketing Manager*in sorgst du dafür, dass diese Verbindung spürbar bleibt. * Loyalty & Retention: Du entwickelst Ideen, wie wir unsere Community noch stärker an uns binden – mit Benefits, Rewards und Storytelling.
2–4 Jahre Erfahrung im Bereich CRM, idealerweise in einer DTC-Brand oder Agentur mit Fokus auf E-Mail und Customer Retention. Als CRM & Community Marketing Manager*in sorgst du dafür, dass diese Verbindung spürbar bleibt. * Loyalty & Retention: Du entwickelst Ideen, wie wir unsere Community noch stärker an uns binden – mit Benefits, Rewards und Storytelling.
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Zur weiteren Beschleunigung unseres Wachstums suchen wir einen Digital & Growth Marketing Manager (m/w/d), der unsere digitalen Plattformen, Kampagnen und wachstumsrelevanten Initiativen strategisch und operativ verantwortet. Deine Rolle Als Digital & Growth Marketing Manager verantwortest du die Weiterentwicklung aller digitalen Marketing-Touchpoints von Burgermeister. Digital Platforms & Customer Experience * Testing neuer Kanäle, Formate und Tools entlang des gesamten Customer Funnels * Definition, Tracking und Analyse relevanter KPIs (Traffic, Conversion, App KPIs, Retention, CLV) * Starkes Verständnis für Customer Journeys, Conversion-Optimierung und datengetriebenes Marketing
Zur weiteren Beschleunigung unseres Wachstums suchen wir einen Digital & Growth Marketing Manager (m/w/d), der unsere digitalen Plattformen, Kampagnen und wachstumsrelevanten Initiativen strategisch und operativ verantwortet. Deine Rolle Als Digital & Growth Marketing Manager verantwortest du die Weiterentwicklung aller digitalen Marketing-Touchpoints von Burgermeister. Digital Platforms & Customer Experience * Testing neuer Kanäle, Formate und Tools entlang des gesamten Customer Funnels * Definition, Tracking und Analyse relevanter KPIs (Traffic, Conversion, App KPIs, Retention, CLV) * Starkes Verständnis für Customer Journeys, Conversion-Optimierung und datengetriebenes Marketing
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German Speaking - (Senior) Customer Relations Specialist *remote* (m/f/d)
German Speaking - (Senior) Customer Relations Specialist *remote* (m/f/d)
Pliant GmbH
Berlin, Germany
Teilweise Home-Office
A deep understanding of SaaS platforms and customer lifecycle touch points, with the ability to identify blockers in adoption, retention, and day-to-day product use. We are currently looking for aGerman Speaking - (Senior) Customer Relations Specialist (m/f/d) to join our team. * Own and drive the end-to-end customer experience strategy across our support operations, with a specific focus on payment-related use cases, complex account issues, and platform adoption. * Bring a strategic mindset to every touchpoint: analyse operational data, customer feedback, and platform behaviour to proactively identify friction points and design scalable, long-term solutions. * Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiency—leveraging your deep fintech/SaaS support experience and strong understanding of customer behaviour ...
A deep understanding of SaaS platforms and customer lifecycle touch points, with the ability to identify blockers in adoption, retention, and day-to-day product use. We are currently looking for aGerman Speaking - (Senior) Customer Relations Specialist (m/f/d) to join our team. * Own and drive the end-to-end customer experience strategy across our support operations, with a specific focus on payment-related use cases, complex account issues, and platform adoption. * Bring a strategic mindset to every touchpoint: analyse operational data, customer feedback, and platform behaviour to proactively identify friction points and design scalable, long-term solutions. * Lead process improvement initiatives that enhance service quality, reduce resolution times, and improve team efficiency—leveraging your deep fintech/SaaS support experience and strong understanding of customer behaviour ...
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Own the end-to-end product journey across onboarding, activation, engagement, retention, and expansion for Qdrant Cloud and self-serve experiences. * Lead discovery to deeply understand user behavior, barriers to adoption, and opportunities for growth across different customer segments.
Own the end-to-end product journey across onboarding, activation, engagement, retention, and expansion for Qdrant Cloud and self-serve experiences. * Lead discovery to deeply understand user behavior, barriers to adoption, and opportunities for growth across different customer segments.
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Du steuerst eigenverantwortlich dein Partnerportfolio und analysierst regelmäßig Umsatzentwicklung, Retention und Wachstumshebel (z. B. Menüqualität, Promos, Bewertungen). Im Herzen von JET Customer League stehen unsere Werte und Verhaltensweisen - sie bestimmen jedes Interagieren, jede Entscheidung, jede Innovation.
Du steuerst eigenverantwortlich dein Partnerportfolio und analysierst regelmäßig Umsatzentwicklung, Retention und Wachstumshebel (z. B. Menüqualität, Promos, Bewertungen). Im Herzen von JET Customer League stehen unsere Werte und Verhaltensweisen - sie bestimmen jedes Interagieren, jede Entscheidung, jede Innovation.
Account Manager (ENT) (Fluent In German) (Position located in Berlin, Germany)
Account Manager (ENT) (Fluent In German) (Position located in Berlin, Germany)
KnowBe4 Germany GmbH 2. Hof 5. Aufgang
Berlin
Teilweise Home-Office
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Account Manager is responsible for promoting and selling KnowBe4's suite of products and services into our existing Enterprise-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth. * Articulate the value proposition of KnowBe4's full suite of products and educate the customer how each product will improve their business's human firewall.
As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. The Account Manager is responsible for promoting and selling KnowBe4's suite of products and services into our existing Enterprise-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth. * Articulate the value proposition of KnowBe4's full suite of products and educate the customer how each product will improve their business's human firewall.
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Monotype is seeking a driven and results-oriented Account Manager to join our growing EMEA Sales team. * Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets of 90%+. * Represent the voice of the customer internally, sharing insights that drive product innovation and go-to-market strategies. * Experience in account management, sales, or customer growth within SaaS, digital media, or technology environment * Demonstrated success in meeting or (preferably) exceeding sales and retention goals.
Monotype is seeking a driven and results-oriented Account Manager to join our growing EMEA Sales team. * Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets of 90%+. * Represent the voice of the customer internally, sharing insights that drive product innovation and go-to-market strategies. * Experience in account management, sales, or customer growth within SaaS, digital media, or technology environment * Demonstrated success in meeting or (preferably) exceeding sales and retention goals.
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For our customer, a Financial SaaS Tech Company, pplwise is searching for a Global Renewal Manager (f/m/d) for IDnow. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention. * Net Revenue Retention (NRR): Revenue growth from existing customer base. We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. * Manage all contract renewals and updates across IDnow's global customer portfolio. * Drive customer success initiatives to improve renewal rates and satisfaction.
For our customer, a Financial SaaS Tech Company, pplwise is searching for a Global Renewal Manager (f/m/d) for IDnow. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention. * Net Revenue Retention (NRR): Revenue growth from existing customer base. We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. * Manage all contract renewals and updates across IDnow's global customer portfolio. * Drive customer success initiatives to improve renewal rates and satisfaction.
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Als Account Manager:in spielst du eine zentrale Rolle beim Aufbau von heyData zum globalen Compliance-Champion. * Onboarding & Retention: Du steuerst eigenständig exzellente Onboarding-Prozesse und entwickelst Strategien zur Steigerung der Produktadaption. * Einschlägige Berufserfahrung: Du verfügst über fundierte Erfahrung im Account Management, Customer Success oder Sales (idealerweise im B2B-SaaS-Umfeld) und bist sicher im Umgang mit CRM-Tools wie beispielsweise HubSpot. With over one thousand customers we are one of the largest SMB compliance platforms in Europe and are expanding further.
Als Account Manager:in spielst du eine zentrale Rolle beim Aufbau von heyData zum globalen Compliance-Champion. * Onboarding & Retention: Du steuerst eigenständig exzellente Onboarding-Prozesse und entwickelst Strategien zur Steigerung der Produktadaption. * Einschlägige Berufserfahrung: Du verfügst über fundierte Erfahrung im Account Management, Customer Success oder Sales (idealerweise im B2B-SaaS-Umfeld) und bist sicher im Umgang mit CRM-Tools wie beispielsweise HubSpot. With over one thousand customers we are one of the largest SMB compliance platforms in Europe and are expanding further.
Beliebte Jobs
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- Customer Management
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- Customer Account Management
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