The Complaint Management function ensures continuous improvement of processes and products. It plays a critical role in restoring customer satisfaction after complaints, where timely and accurate feedback to customers is essential. * Manage and process product- and service-related customer complaints, primarily within the Scent & Care business unit. * Coordinate internal actions with from Production, Customer Service, QC, Symotion, Sales, GFIM, Legal Affairs, and Regulatory. * Align with Legal Affairs and Sales/Customer Service to generate customer complaint reports. * Experience in complaint management within a global organization. * Ability to manage cross-functional projects and drive continuous improvement initiatives.
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